Filter by Branch Exchange International Travel

Open Positions

• Program Support Manager

  Exchange Remote, Full Time

  Program Support Manager

  • Type of Position: Full Time
  • Start Date: ASAP
  • Hours: 40 hours per week, Monday-Friday, 9:00 a.m. - 5:30 p.m. CT US
  • Location: Position is fully remote. HQ address is 742 N. LaSalle Drive Ste. 300, Chicago, IL 60654

  About Us:

  Greenheart International is a 501(c)(3) nonprofit committed to connecting people and planet to create a more peaceful and sustainable global community. We achieve our goals through a unique set of programs and initiatives fostering cultural exchange, eco-fair trade, volunteerism, personal development and environmentalism. Greenheart encompasses three main branches: Greenheart Exchange, Greenheart Travel, and Greenheart Shop.

  The Program Support Department oversees program support for participants of Department of State BridgeUSA programs. Programs supported include Summer Work Travel, Career Advancement Program, Greenheart Travel, and Highschool. Specifically, the Program Coordinator will be responsible for ensuring the health, safety, and well-being of program participants while in the United States, while also ensuring compliance with participant specific program regulations.

  Greenheart is dedicated to the mission of cultural understanding, environmental consciousness, and world peace by connecting people and planet. As one of the few environmentally consciousness J-1 visa sponsors, we pride ourselves on providing a quality experience while encouraging and enabling Greenheart staff, participants, host families and local coordinators to work together on projects that promote environmentalism and sustainability.

  Our Ideal Candidate:

  The ideal candidate should be outgoing, organized, and flexible with changing priorities. They should have excellent customer service skills, time management abilities, and research skills. This person should be comfortable asking questions and taking directions from multiple staff. In a fast-paced working environment, the ability to oversee multiple projects and deadlines is essential in this role. At least one year of supervisory experience is required.

  Duties:

  As a member of the Program Support team, the Program Manager will oversee general program support for the BridgeUSA programs within various departments at Greenheart Exchange. This support will include assigned operational tasks, ensuring a smooth placement process for all stakeholders and providing general on-program support for all participants. The Program Coordinator will work and coordinate with staff from various departments including account management, recruitment, operations and partner relations.

  Some things you may do in this position:

  • Oversee and manage day-to-day participant support by ensuring participants complete required check ins, evaluations, and monitoring communications. For the Summer Work Travel, Intern, Trainee, and Teacher programs. This means direct communication with participants from around the world.
  • Advise staff on how to address daily issues as well as more difficult issues.
  • Identify potentially escalated issues, and work with the senior manager and other departments in developing a follow-up plan to avoid escalation when possible.
  • Work closely with staff, the senior manager and Compliance team to create a timeline and resolve escalated issues, including but not limited to Department of State inquiries.
  • Ensure participant concerns or issues are properly prioritized and responded to in a timely and professional manner.
  • Build relationships with colleagues in other Greenheart departments who work with the same programs (summer work travel, intern, trainee, Teach) to improve inter-department cooperation and organizational efficiency
  • Answer participant and partner questions about program specific requirements/rules, according to Greenheart Exchange and Department of State regulations, as well as questions about everyday life in the United States.
  • Ensure quality service by maintaining regular, professional, and courteous communication with participants, field staff, partners, host organizations and other staff.
  • Assist in managing day-to-day operational processing, such as reviewing change queue items, recommending participants, sending job offers on behalf of host organizations, processing validations, check ins, evaluations, program renewals, extensions, and other items as necessary.
  • Communicate with partners, as necessary, about participant issues or late check ins to avoid negative SEVIS statuses and termination for missed check ins as much as is possible.
  • Conduct training with both program support staff, and other Greenheart staff, on relevant topics.
  • Carry the emergency phone and follow all Greenheart emergency phone procedures as assigned
  • Participate in Greenheart meetings and conferences
  • Assist with drafting, reviewing, and updating Greenheart procedures, policies, and program materials

  Preferred Qualifications:

  • Minimum of Bachelor’s degree or equivalent experience highly preferred.
  • Experience managing data and working in a customized database.
  • At least one year of management experience. Previous management experience preferred but not required.
  • Customer service experience is a must, including proven experience resolving conflicts and managing sensitive situations.
  • Experience managing a high volume of emails and telephone calls.
  • Exceptional time management and organization skills.
  • Excellent writing and verbal communication skills.
  • Ability to work with a diverse group of stakeholders.
  • Experience with cultural exchange, especially J-2 visa programs, is a big plus.
  • Excellent organizational skills and ability to manage multiple concurrent tasks.
  • Tech-savvy, proficient with Microsoft Office Suite, especially Microsoft Excel
  • Experience studying, volunteering, or working outside the U.S., and/or experience working in a multicultural and/or multilingual environment, a plus.

  Compensation: $57,000-$60,000

  Sound like the perfect fit?

  To Apply:  https://greenheart.org/careers/

  A cover letter is required for your application to be considered.

  Due to the volume of applications processed, we ask that you do not call Greenheart International regarding this position. All qualified applicants will be contacted.

  Greenheart International is an Equal Opportunity Employer that does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. veteran.

   

  Apply Now

• Host Relations Account Manager, Work and Travel

  Exchange Remote, Full Time

  Host Relations Account Manager, Work and Travel

  • Type of Position: Full Time
  • Start Date: ASAP
  • Hours: 40 hours per week, Monday-Friday
  • Location: Remote but U.S. residency is required. Headquartered in Chicago: 742 N. LaSalle Dr. Ste 300, Chicago, IL 60654. 

  Summary: The Host Relations Account Manager supports the mission of Greenheart International by recruiting premier placement opportunities and providing quality services, communication, and programming to Department of State’s BridgeUSA programs, specifically Summer Work Travel host organizations and supporting program participants. This sales-focused role is responsible for identifying and onboarding hosts, providing support throughout the lifecycle of an account and maintaining strong productive relationships with hosts. This role works closely with Greenheart’s internal teams to achieve enrollment goals and maintain quality standards.

  About Us: 

  Greenheart International is a 501(c)(3) nonprofit committed to connecting people and planet to create a more peaceful and sustainable global community. We achieve our goals through a unique set of programs and initiatives fostering cultural exchange, volunteerism, personal development and environmentalism. Greenheart encompasses two main branches: Greenheart Exchange and Greenheart Travel.

  What we’re looking for:

  The ideal candidate should have prior sales experience with a proven track record of meeting sales goals. They should be motivated by sales goals, while staying within the compliance perimeters and regulatory standards. They should be able to research the various stakeholders and industries that align with program objectives.

  The candidate must be outgoing, organized, and have the ability to build relationships with individuals from diverse backgrounds and beliefs. In a fast-paced working environment, the ability to oversee multiple projects and deadlines is essential in this role. Self-direction, hard work, and effective communication with various stakeholders are essential to success in this role.

  Some things you will do as a Host Relations Account Manager, Work and Travel Program:

  In this role, you will generate sales and foster relationships with host organizations participating in the BridgeUSA Work and Travel Program, including:

  • Develop partnerships with new host organizations in preferred industries.
  • Create and execute sales strategies to recruit host organizations.
  • Conduct sales outreach using proven sales tactics, including pipeline management and creating high-level sales presentations.
  • Conduct industry research and oversee lead generating activities, including trade show participation, online inquiry tracking and strategic marketing.
  • Maintain accurate, up-to-date records of sales activities and account data to monitor progress and performance.
  • Meet or exceed individual and departmental sales targets.
  • Develop strong, lasting relationships with new and existing host organization.
  • Coordinate continued customer service and program education efforts over the life of all accounts and provide support to the host organization, as needed.
  • Work closely with the Placement Services Team to ensure a seamless hiring experience and customize host hiring strategy based on preferences and market trends.
  • Attend industry conferences and represent Greenheart with professionalism.
  • Work with other teams within PEP (Professional Exchange Programs) to ensure a successful program experience for BridgeUSA participants.
  • Carry the emergency phone and follow all Greenheart emergency phone procedures as assigned.

  Some qualifications you should have:

  • Minimum of bachelor’s degree highly preferred.
  • At least two years of sales experience required, preferably B2B and/or in a non-profit setting.
  • Experience in international exchange programs preferred.
  • Excellent verbal and written communication skills.
  • Experience managing a high volume of emails and telephone calls.
  • Customer service experience is a must, including proven experience in resolving conflicts and managing sensitive situations.
  • Exceptional time management and organizational skills.
  • Highly adaptable, flexible and capable of working in diverse, cross-cultural teams, contributing to a dynamic work environment.
  • Ability to think critically and solve complex problems.
  • Microsoft Office Suite proficiency.
  • This role will involve some domestic travel (U.S. residence is required) and may involve international travel.
  • Experience studying, volunteering or working outside the U.S. and/or experience working in a multicultural and/or multilingual environment preferred.
  • Eagerness to embrace new challenges, demonstrate a proactive and positive attitude and acquire new skills as needed.

  Compensation: $54,000 to $58,000 (potential incentivized bonus) 

  To Apply:

  Sound like the perfect fit? Tell us WHY by clicking “Apply Now.” A cover letter is required for your application to be considered.

  Due to the number of applications processed, we ask that you do not call Greenheart International regarding this position. All qualified applicants will be contacted.

  Greenheart International is an Equal Opportunity Employer that does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. veteran.

   

  Apply Now

• Program Assistant, Enrollment

  Exchange Remote, Temporary

  Program Assistant, Enrollment

  • Type of Position: Temporary
  • Start Date: 2024-11-05
  • Hours: Monday-Friday 8:30 a.m. to 5:00 p.m. CT US
  • Location: Remote.  HQ: 742 N. LaSalle Dr. Ste 300, Chicago, IL 60654. 

  About Us: 

  Greenheart International is a 501(c)(3) nonprofit committed to connecting people and planet to create a more peaceful and sustainable global community. We achieve our goals through a unique set of programs and initiatives fostering cultural exchange, eco-fair trade, volunteerism, personal development, and environmentalism. Greenheart encompasses three main branches: Greenheart Exchange, Greenheart Travel, and Greenheart Shop.

  The Enrollment Department is responsible for approving and enrolling Greenheart Exchange U.S.-bound cultural exchange visitors on the J-1 Secondary School, Summer Work Travel, Teacher, Intern and Trainee programs.

  What we’re looking for:

  Do you love working with data and details? Do you want to have a job that helps to bring international visitors to the U.S.? Come be one of our P.A.s!

  Your job will be to review our participants’ program applications, following our guidelines and writing feedback for our partners and participants. You will learn about the J-1 Summer Work Travel, Secondary School, Teacher, Intern and Trainee programs, while honing your attention to detail. You will work individually but also as part of a fun-loving but serious-about-our-work team that is committed to Greenheart’s mission.

  Some things you might do as Enrollment Assistant:

  1. Rigorously review program applications, carefully following the established guidelines for review and reporting, and working with an eye for problems and questions.
  2. Update participant information in Greenheart systems.
  3. Assist with day-to-day processing such as reviewing change queue items and sending communications to stakeholders.
  4. Respond to stakeholder messages with appropriate and correct information within established timelines.
  5. Conduct virtual eligibility and/or English language interviews with participants.
  6. Work on departmental and organizational projects as assigned.
  7. Answer telephones and respond to callers or hand off calls according to organizational guidelines.

  Some qualifications you should have:

  • Bachelor’s degree or equivalent preferred but not required
  • Ability to work independently while keeping managers informed of progress and problems.
  • Exceptional English verbal and written communication skills
  • Excellent attention to detail
  • Excellent keyboarding skills
  • Skill in communicating across cultural and linguistic differences
  • Demonstrated success working in a fast-paced office environment
  • Excellent organizational skills and ability to manage multiple concurrent priorities
  • Experience working in a database or with applications a plus
  • Experience in cultural exchange, especially J-1 visa programs, a big plus

  Compensation: Commensurate with experience

  To Apply:

  Does it sound like the perfect fit? Tell us WHY by clicking “Apply Now.” A cover letter is required for your application to be considered.

  Due to the number of applications processed, we ask that you do not call Greenheart International regarding this position. All qualified applicants will be contacted.

  Greenheart International is an Equal Opportunity Employer that does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. veteran.

  Apply Now

• Local Coordinator/Independent Contractor

  Exchange Remote, Temporary

  Local Coordinator/Independent Contractor

  • Type of Position: Temporary
  • Start Date: ASAP
  • Hours: Flexible.
  • Location: Remote.  HQ: 742 N. LaSalle Dr. Ste 300, Chicago, IL 60654. 

  Overview

  Are you extroverted? Passionate? A self-starter? These are just some of the qualities that Greenheart’s best Local Coordinators possess. These curious and motivated individuals have the rewarding job of finding families in their community who are interested in hosting a foreign exchange student. Local Coordinators also provide support and guidance to host families and exchange students, and help these young people from all over the world adjust to their new life in America.

  Local Coordinators:

  • Network in their communities to find host families
  • Play matchmaker…putting exchange students into host homes where there are shared interests
  • Help hosts share American traditions and perspectives
  • Serve as mentor, problem-solver, and friend
  • Work with local high schools in support of cultural exchange

  Local Coordinator Basics:

  • This is an independent contractor role (eligible to earn a payment)
  • Part-time, work from home
  • Must be at least 26 years old
  • Must maintain regular contact with exchange students during their stay
  • Must have the ability to attend professional development and training workshops
  • LCs have the opportunity for domestic and international travel to annual conferences

  All applicants must live and be authorized to work in the United States and:

  • Have a valid U.S. driver’s license
  • Have an internet connection
  • Pass a Criminal Background Check
  • Become Department of State Certified
  • Have reliable transportation

  Greenheart hires year-round!  Apply Today!

  Apply Now
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Internships

• No open opportunities at this time.

  General Members Remote, Temporary

  No open opportunities at this time.

  • Type of Position: Temporary
  • Start Date: 1970-01-01
  • Hours: n/a
  • Location: Remote

  No open opportunities at this time.

  Apply Now
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