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Greenheart Privacy Policy

September 2025

Topics:

What data do we collect?

Greenheart collects the following Personal Identification Information when you apply on our website:

  • Name, postal address, email address, phone number, etc.
  • Information needed to provide program services
  • The information you voluntarily provide is used to fulfill your specific request

How do we collect your data?

You directly provide Greenheart with most of the data we collect. We collect data and process data when you:

  • Inquire online or sign up to participate, partner, or host with Greenheart
  • Voluntarily complete a survey or provide feedback on any of our message boards or via email
  • Use or view our website via your browser’s cookies

How will we use your data?

The data collected is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.

  • If you identify yourself to us by sending us an email with questions or comments, we may, at our sole discretion, either file your comments for future reference or discard the information after we have received it.

How do we store your data?

We exercise great care in providing secure transmissions of your PII from your computer to our servers. Our secure server software encrypts information, ensuring that internet transactions remain private (unless sent by an unsecured means such as email). Neither Greenheart Exchange nor any telephone network or service provider we utilize are responsible for incorrect or inaccurate transcriptions of information or for any human error, technical malfunctions, lost-delayed data transmission, omission, interruption, deletion, defect, line failures or any telephone network, computer equipment, software, inability to access any website or on-line service, or any other error or malfunction or misdirected entries.

Greenheart securely stores your data in WordPress, AWS, Salesforce, Microsoft Dataverse, and Zoho. Greenheart will keep your data as long as it serves the business purpose.

Marketing

Greenheart will send you information about programs of ours that we think you be interested in.

If you have agreed to receive marketing, you may always opt out later.

You have the right at any time to stop Greenheart from contacting you for marketing purposes If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

Greenheart would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Greenheart for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Greenheart correct any information you believe is inaccurate. You also have the right to request Greenheart to complete information you believe is incomplete.
  • The right to erasure – You have the right to request that Greenheart erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Greenheart restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Greenheart’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Greenheart transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Greenheart uses cookies in a range of ways to improve your experience on our website including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

Greenheart may use cookie and tracking technology to collect non-personal identifying information depending on the features offered. Non-PII might include the browser you use, the type of computer operating system you use, the internet service provider, and other similar information.

Our system also automatically gathers information about the areas you visit on our sites and about the links you may select from within our site to other areas online. We use such information in the aggregate to understand how our users– as a group–use the services and resources provided on our site. This way we know which areas of our sites are favorites of our users, which areas need improvement, and what technologies are being used so that we may continually improve our sites.

Cookie and tracking technology are useful for gathering information such as tracking the number of visitors to the site and understanding how visitors use the site. Cookies can also help customize the site for visitors.

Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.

Aggregate cookie and tracking information may be shared with third parties but that aggregated information does not identify individual website users. Our web servers do not record email addresses of the visitors unless information is submitted by users. We may determine what technology is available through your browser to provide you with the most appropriate version of a web page.

Greenheart websites use:

  • Functional Cookies – These cookies are necessary for our sites to function properly. These cookies secure our forms, support login sessions, and remember user dialogue. Because the site does not function without these cookies, opt-out is not available. They are not used for marketing or analytics.
  • Marketing Cookies — These cookies are used to enhance the relevance of our advertising on social media and to tailor messages relevant to your interests. These cookies collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Greenheart sometimes shares some limited aspects of this data with third parties for marketing purposes. We may also share online data collected through marketing cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
  • Analytical Cookies — These cookies collect anonymous data on how visitors use our site and how our pages perform. We use this information to make the best site possible for our users.

How to manage cookies:

You can set your browser not to accept cookies on the Greenheart Cookie policy tab. However, in a few cases, some of our website features may not function as a result.

  • Types of SMS Communications: Upon consenting to receiving text messages from us, you may receive communications related to transactional, informational, or promotional messages, including updates, appointment reminders, and account notifications.
  • Message Frequency: Message frequency may vary depending on your engagement with our services
  • Potential Fees for SMS Messaging: Your mobile carrier may charge fees for each message sent or received. Fees may vary based on your carrier’s pricing structure and whether the message is sent domestically or internationally.
  • Opt-In Method: Customers may opt-in for SMS messaging from Greenheart verbally during a call initiated through our website. During the call, customers will be asked: “Do you agree to receive texts from Greenheart International? Message frequency varies. Message and data rates may apply. Text HELP for help, text STOP to opt-out. See our privacy policy at https://greenheart.org/privacy”. This consent will not be shared with third parties or affiliates for marketing purposes. No SMS communication will be initiated without customer consent.
  • Opt-Out Method: Customers can opt out of SMS messaging at any time by replying STOP to any received message. Once opted out, they will receive no further SMS communications. Customers can opt back in at any time by replying START.

Privacy policies of other websites The Greenheart website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Greenheart keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on September 15, 2025.

How to contact us

If you have any questions about Greenheart’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us:

Please describe your request and/or what rights you would like to exercise

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Greenheart has not addressed your data privacy concern in a satisfactory manner, you may contact your local Information Commissioner’s Office.